Cancellation & Refund

At Kamala Silks and Weaves, we strive to provide high-quality products and a satisfying shopping experience. This policy explains the terms for order cancellations, returns, and refunds for purchases made online or in-store.

1. Order Cancellation

Customers may request order cancellation under the following conditions:

  • Orders can be cancelled before they are shipped.

  • Once the order has been processed or shipped, cancellation may not be possible.

To request a cancellation, please contact us as soon as possible with your order number and purchase details.

2. Return Eligibility

We accept returns only under the following circumstances:

  • The product received is damaged or defective.

  • The wrong item was delivered.

To be eligible for a return:

  • The item must be unused and in its original condition.

  • The product must include original packaging, tags, and invoice.

  • Return requests must be made within 48 hours of delivery.

3. Non-Returnable Items

Certain items may not be eligible for return, including:

  • Products that have been used, washed, or altered

  • Items without original packaging or tags

  • Products purchased during clearance or special sale events (unless defective)

Due to the nature of textile and apparel products, slight variations in color or texture may occur and are not considered defects.

4. Refund Process

Once the returned product is received and inspected:

  • Approved refunds will be processed within 5–10 business days.

  • Refunds will be issued to the original payment method used during the purchase.

If the payment was made through cash or offline methods, refunds may be processed via bank transfer.

5. Return Shipping

If the return is approved due to:

  • Damaged product

  • Incorrect item sent

Kamala Silks and Weaves may arrange the return shipment or provide instructions for returning the product.

For other approved returns, customers may be responsible for return shipping costs.

6. Wholesale Orders

For wholesale purchases, cancellation and refund terms may vary depending on:

  • Order quantity

  • Custom or bulk orders

  • Special pricing agreements

Wholesale return requests will be reviewed on a case-by-case basis.

7. Late or Missing Refunds

If you have not received your refund after the processing time:

  1. Check your bank or payment account again.

  2. Contact your payment provider or bank.

  3. If the issue persists, please contact us for assistance.

8. Contact Us

For cancellation or refund requests, please contact us:

Kamala Silks and Weaves
Email: kamalasilksandweaves@gmail.com
Phone: +917994738222